Updated February 26, 2024
Wi-Fiber is committed to maintaining your privacy and believes that, as a subscriber to the Service, you are entitled to know Wi-Fiber’s information practices. This includes the limitations which Wi-Fiber observes in the collection and disclosure of personally identifiable subscriber information, the type of personally identifiable information we collect, how we use subscriber information, under what conditions we may disclose this information, the period during which we maintain it and the rights of subscribers concerning this information and its disclosure. If you have questions or concerns regarding this Policy, you should contact Wi-Fiber at the contact information near the end of this Policy.
Wi-Fiber collects information from you at several different points on the Service. Some of this information is personally identifiable information, but much of it is not. Personally identifiable information is information that identifies a particular person. When you establish an account for the Service we collect information such as your name, address, telephone number, e-mail address, as well as information used for billing, and payment (including bank and credit card information), and other information we may need to establish and service an account. During the initial provisioning of the Service, and any subsequent changes or updates to that provisioning, Wi-Fiber collects technical information about your computer hardware and software, modem and/or other service-related devices, and customization settings and preferences. Wi-Fiber also collects personally identifiable information about you when you communicate with us for, among other things, support, maintenance, and billing, send us e-mails, respond to our surveys or e-mails, engage in chat sessions with us, register for information, or participate in promotions or contests. In addition, Wi-Fiber may combine personally identifiable information, which we collect as part of our regular business records, with personally identifiable information obtained from third parties for the purpose of creating an enhanced personal database to use in marketing and other activities related to the Service and our other services. Information Use and Disclosure. Wi-Fiber considers the personally identifiable information contained in our business records to be confidential. Wi-Fiber may disclose personally identifiable information concerning any subscriber, subject to applicable law, if the disclosure is:
In addition, Wi-Fiber may use and disclose personal information collected from you or your use of the Service, subject to applicable law, in order to:
Wi-Fiber may also use and disclose personally identifiable information, subject to applicable.
In connection with the activities listed above, we may disclose personally identifiable information about you to our affiliates or to others who work for us. We may also disclose personally identifiable information about you to our employees for Wi-Fiber’s’s internal business purposes, as well as to outside auditors, professional advisors and service providers, potential business transition partners, and regulators. Typically, we make these disclosures when the disclosure is necessary to render, or conduct a legitimate business activity related to the Service or other services we provide to you. We may be required by law or legal process to disclose certain personally identifiable information about you to lawyers and parties in connection with litigation and to law enforcement personnel. We may also disclose certain personally identifiable information about you to third parties such as, for example, charities, marketing organizations, or other businesses, in connection with disclosures made for “mailing list” or other purposes as described in this Policy.
Transmission of Information
Wi-Fiber transmits personally identifiable and non-personally identifiable information about you over the Service when you send and receive e-mail, chat, send instant messages, transfer and share files, make files accessible, visit Web sites, or otherwise use the Service and its features. Our transmission of this information is necessary to render the Service. Wi-Fiber uses third parties to deliver some features and functions of the Service, including customer and technical support, e-mail, instant messaging, and web hosting, and those third parties collect or transmit personally identifiable and non-personally identifiable information about you. These third parties are not permitted to use your personally identifiable information except for the purpose of providing their services. We will not read your outgoing or incoming e-mail, private chat, or instant messages, but we (or our third party providers) do store e-mail messages on computer systems for a period of time. We could be required to disclose these messages and communications along with other personally identifiable information about you to comply with law or to protect our Service as described in the Legal Disclaimer section of this Policy. We also monitor the performance of our Service and your Service connection in order to manage, maintain, and improve the Service and your connection to it. We (or our third party providers) use tools to help prevent and block “spam” e-mails, viruses, spyware, and other harmful or unwanted communications and programs on the Service. These tools may automatically scan your e-mails, instant messages, file attachments, and other files and communications in order to help us protect you and the Service against these harmful or unwanted communications and programs. These tools do not collect or disclose personally identifiable information about you.
We contract with third parties to provide specific services and features for the Service. For example, our newsgroups are provided by a third party. When you use these particular services, generally you provide your name and specific Service-related information directly to the third party service provider. If you become a customer of these third parties directly, then you will be subject to their terms of service and privacy policies. You should carefully read their terms and policies to understand how they may use personally identifiable information about you. Except as otherwise specified in this Policy, we will not provide our advertisers, content providers, or these other third parties with personally identifiable information about you unless we have received your consent first. Likewise, Wi-Fiber will not share personally identifiable information about where you go on the Service or on the Web unless we have received your consent first. We also use aggregate information to better understand how the Service is being used, to improve it, and for network management, bandwidth usage, maintenance, performance measurement, and security.
Wi-Fiber or our contractors may from time to time share aggregate (non-personally identifiable) information such as the number of Service subscribers who match certain statistical profiles (for example, the number of subscribers in various parts of the county) with our advertisers, content providers, or other third parties with whom we have a relationship.
Third Party Advertisers. We may use a third-party ad serving company to serve certain advertisements to you when you visit our websites, portal.wi-fiber.io, www.wi-fiber.io and wifiber.io.
Our third party ad serving company may use anonymous information related to your visit to the Service’s Web site to better provide advertisements to you about goods and services that may be of interest to you. In the course of serving advertisements to this Web site, our third-party ad serving company may place or recognize a unique “cookie” or equivalent technology through your browser.
Business Transitions. If Wi-Fiber enters into a merger, acquisition, or sale transaction of all or a portion of its assets, subscribers’ personally identifiable information will, in most instances, be one of the items transferred as part of the transaction. If, as a result of the business transition this Policy will be changed, you should refer to the Notification of Changes to this Policy section. Aggregate information may also be transferred in connection with a business transition.
Log Files and Web Site and Email Management
Like many Web sites, the Service’s Web site servers generate log files. These logs record aggregate (non-personally identifiable) information about site usage such as Internet protocol (IP) addresses, browser types, Internet service providers, referring/exit pages, pages accessed, platform types, date/time stamps, times of use, and page views, for example. This information is necessary to analyze trends, administer the Service’s Web site, balance web traffic, evaluate users’ electronic browsing in the aggregate, and gather broad demographic information for aggregate use.
Communications from Wi-Fiber: